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Resolved: 1stop Florists - Birthday flowers

1stop Florists - Birthday flowers
1stop Florists - Birthday flowers
We ordered $70 flowers for a birthday but they didn’t look like the original picture. We also added ‘gourmet cookies’ along with the flowers but they were just purchased from HEB.
1.5
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Website
#1315569
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1stop Florists - Extremely Unhappy
1stop Florists - Extremely Unhappy
I will never use this service again. What I ordered (and it was overpriced) is not at all what was delivered. I have contacted them twice and no on will respond. The flowers in the arrangement were lacking (from the picture on their website) and they were also drooping...
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1StopCares
1StopCares

I'm so sorry to see this experience was a letdown. This is unacceptable to us and not at all how we'd want you to feel when sending flowers! I would love to help make this rig...

Anonymous
Anonymous

Thank you for your wonderful website. I did forward a copy of my complaint to them. I received a response within minutes. They offered me a full refund after stating "the bouq...

2.7
#1235276
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1stop Florists - Dissatisfied customer
At first, I was so happy ordering the arrangement bec of the smiley vase. The process of the ordering went well smoothly and very easy to do. My issue started when I received a phone call saying the vase is not available that they will just replace it with something...
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1StopCares
1StopCares

I am so sorry for the disappointment we caused, first by not having the vase available that you had original chosen but second for promising to add more roses to your arrangem...

#1228621
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1stop Florists - Bait and switch
1stop Florists - Bait and switch
Flowers contained too many greens, droopy flowers, no bow. Presentation did not look like pic on website, looked like something an amateur would come up with when trying to make it look like pic on website.
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1StopCares
1StopCares

I am so sorry about your disappointment in the arrangement that was delivered. Please know that you can reach out to us when you are not happy with what was delivered we will ...

2.4
#1200289
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1stop Florists - Valentines Day Ruined!
I Placed a $128 order on 2/12/18 and included the recipient's address. The recipient's address changed. So I called 1stop Florist on 2/13/18 at about 6p to update the delivery address. 1stop Florist assured me that they would deliver to the new address. On 2/14/18 I...
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1StopCares
1StopCares

I am so very sorry this has happened to you. This is not how we wanted your gifting experience to go. Especially with such an important occasion. You are right the ball was ab...

1.1
I didn't like
  • Fact that they ruined our valentines day
  • Never delivered and the occasion was ruined
  • Lack of communication
#1189998
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1stop Florists - Worst service! Stay away

1stop Florists - Worst service! Stay away
They waited till i contacted them, to tell me my flower will not be deliver on valentines day.
#1189793
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1stop Florists - Mothers funeral flowers
1stop Florists - Mothers funeral flowers
1stop Florists - Mothers funeral flowers
1stop Florists - Mothers funeral flowers
1stop Florists - Mothers funeral flowers
1stop Florists - Mothers funeral flowers
The flowers that I paid $163 for were all discolored and drooping and the greens were dried and drooping it was all unacceptable. Even the church put them back where people wouldn't look at them up closed. It was for my 92 year old mother and I was so embarrassed. The...
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1StopCares
1StopCares

Mary, I am so sorry no one has gotten back to you, that is extremely unacceptable. The flowers in the pictures above should of never been delivered for a funeral. I tried pull...

Anonymous
Mary Bisson

Not resolved have been totally ignored. Very bad company to do business with.

2.0
#1187692
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1stop Florists - Don't do it go with someone else
1stop Florists - Don't do it go with someone else
So I ordered 2 dozen Red Roses and it did not look anything like the picture. Not that it had to look exactly like it but wasn't even close! The flowers looked like crap and the vase looked like crap. Oh and they was not 2 dozen Roses in it. so this cost me $118.91...
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1StopCares
1StopCares

Thank you so much for putting in a picture. I would be extremely frustrated also, not only did you not get what you had ordered but they are not very well arranged in the vase...

1.0
#1170185
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1stop Florists - Horrible. Delivered flowers look nothing like the delivered flowers
1stop Florists - Horrible. Delivered flowers look nothing like the delivered flowers
I paid $64.84 for flowers and delivery. The Online ad showed a "good arrangement" as shown in the photo with numerous roses and carnations. I paid the extra $10 for the "better" arrangement as shown in the second photo that had 2 roses, 4 good size carnations and some...
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#1010852
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