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I ordered a bouquet of flowers for my anniversary, to be delivered to my wife. I paid for express delivery (before 2pm) and the flowers ended up arriving at around 5:20pm, even thought I had received an email at 3:24pm that the delivery was confirmed/completed. The...
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1.1
I didn't like
  • Quality was bad
  • Customer service bad
  • Delivered very late
#1326195
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Do not ever use them! I order flowers and paid extra to be delivered by 2pm, and right now is 4 pm and its not there! And they don’t even know what time will be delivered! Very unprofessional!
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Anonymous
William Willis

It’s happening to me as we speak. I don’t have any clue as to the status of my delivery. It’s 5:30 and nothing. I called customer service and they don’t have any information. ...

1.1
#1316772
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1stop Florists - Bad customer service

Ordered a nice boquet to be delivered as an apology. Three hours before latest possible delivery time I get an email saying “we change our mind and cannot deliver there now, too far from any drivers.” The delivery site was a vet clinic in a city with over 100k people (Dallas-Fort Worth suburb). Will never use them again and will share my story whenever possible.
#1316740
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Resolved
Resolved: 1stop Florists - Birthday flowers

1stop Florists - Birthday flowers
1stop Florists - Birthday flowers
We ordered $70 flowers for a birthday but they didn’t look like the original picture. We also added ‘gourmet cookies’ along with the flowers but they were just purchased from HEB.
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1315569
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1stop Florists - Horrible flowers

I ordered flowers for my wife's birthday, and expected to receive the beautiful flowers I ordered online..... to my suprise the flowers all looked anaemic and nothing like it was shown online. DISAPPOINTED is an understatement. I contacted customer service and they offered 35 % refund from the price of the flowers. NEVER AGAIN. Do not order from this website.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1297884
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Do not use this company! I ordered flowers on the Internet on June 22 to be delivered on June 23. The flowers were going to my mother for her birthday. My parents have been in the house all day. I was told no one answered the door when delivery was attempted. This is...
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1StopCares
1StopCares

I am so sorry about this. I would love if you could please email me at help@giftservices.com . I would like to look into what happened with your order, and make sure we can st...

#1287226
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We wanted show our love for our mother at her funeral and we ordered a large spray for the funeral. I was absolutely shocked and devastated and embarrassed as to what I received. 90% of all the flowers looked half dead. They were discolored and were drooping. Luckily...
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1StopCares
1StopCares

Mary, I am so sorry no one has gotten back to you, that is extremely unacceptable. The flowers in the pictures above should of never been delivered for a funeral.I tried pulli...

1.0
#1279407
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I ordered flowers this last Sunday to be delivered the next day, Monday, May 21st at a family members house due to a death in the family. The online ordering process was quick and easy, and since it was so convenient I had no issue paying the $17 service charge. A few...
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1StopCares
1StopCares

I am so sorry and embarrassed that you had to go through this experience with us, especially when the flowers were for a funeral. All occasions are special occasions but a Fun...

3.0
#1264002
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This company is a scam, they assured me flowers would be delivered to my wife’s job on our anniversary day by 5pm. There website doesn’t truly allow you to track your delivery because they are a third party and use other companies supposedly. They can’t get in contact...
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1StopCares
1StopCares

I am so sorry that you had to go through all of that. I would be beyond frustrated if I were in your shoes. You should of never had to reach out to us so many times, and to ne...

#1259279
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Contact 1stop Florists

Mailing Address:
1800 W Fourth Plain Blvd Ste 120B
Vancouver, Washington
United States
Phone:
(800) 713-0326
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Apparently 1 Stop Florist is the only flower company that doesn’t deliver flowers on Mother’s Day. Received an email the day before Mothers Day stating that they will not be able to make the delivery on that specified day. Great! Said they’ll deliver them the day...
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1StopCares
1StopCares

I am so sorry, we let you down so many times. You are right we should of been armed with all information the first time we reached out to you, instead of it turning into a few...

1.0
#1256049
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