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Resolved: 1stop Florists - Birthday flowers

1stop Florists - Birthday flowers
1stop Florists - Birthday flowers
We ordered $70 flowers for a birthday but they didn’t look like the original picture. We also added ‘gourmet cookies’ along with the flowers but they were just purchased from HEB.
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1315569
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1stop Florists - Horrible flowers

I ordered flowers for my wife's birthday, and expected to receive the beautiful flowers I ordered online..... to my suprise the flowers all looked anaemic and nothing like it was shown online. DISAPPOINTED is an understatement. I contacted customer service and they offered 35 % refund from the price of the flowers. NEVER AGAIN. Do not order from this website.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1297884
Reply to reviews
Do not use this company! I ordered flowers on the Internet on June 22 to be delivered on June 23. The flowers were going to my mother for her birthday. My parents have been in the house all day. I was told no one answered the door when delivery was attempted. This is...
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1StopCares
1StopCares

I am so sorry about this. I would love if you could please email me at help@giftservices.com . I would like to look into what happened with your order, and make sure we can st...

#1287226
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We wanted show our love for our mother at her funeral and we ordered a large spray for the funeral. I was absolutely shocked and devastated and embarrassed as to what I received. 90% of all the flowers looked half dead. They were discolored and were drooping. Luckily...
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1StopCares
1StopCares

Mary, I am so sorry no one has gotten back to you, that is extremely unacceptable. The flowers in the pictures above should of never been delivered for a funeral.I tried pulli...

1.0
#1279407
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I ordered flowers this last Sunday to be delivered the next day, Monday, May 21st at a family members house due to a death in the family. The online ordering process was quick and easy, and since it was so convenient I had no issue paying the $17 service charge. A few...
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1StopCares
1StopCares

I am so sorry and embarrassed that you had to go through this experience with us, especially when the flowers were for a funeral. All occasions are special occasions but a Fun...

3.0
#1264002
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This company is a scam, they assured me flowers would be delivered to my wife’s job on our anniversary day by 5pm. There website doesn’t truly allow you to track your delivery because they are a third party and use other companies supposedly. They can’t get in contact...
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1StopCares
1StopCares

I am so sorry that you had to go through all of that. I would be beyond frustrated if I were in your shoes. You should of never had to reach out to us so many times, and to ne...

#1259279
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Apparently 1 Stop Florist is the only flower company that doesn’t deliver flowers on Mother’s Day. Received an email the day before Mothers Day stating that they will not be able to make the delivery on that specified day. Great! Said they’ll deliver them the day...
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1StopCares
1StopCares

I am so sorry, we let you down so many times. You are right we should of been armed with all information the first time we reached out to you, instead of it turning into a few...

1.0
#1256049
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These people are liars there delivery confirmations are a lie. They seem to be totally unwilling to either fix it or refund the cost. Had to use the credit card company to stop payment. This is a company that is in the rip off business
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1StopCares
1StopCares

I am so sorry about any issue's that happened with your order. Im not sure why we are not refunding for you, we do offer a customer satisfaction and if you were not happy we s...

#1255371
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9:30 this morning May 11th 2018 I ordered some that came with the $79 one of the employees took my order asked me when did I want to flowers to get sent off I said as soon as possible which I'm thinking came out to 20 bucks or $29 cuz it usually cost me $14 to $10 for...
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1StopCares
1StopCares

I am so sorry, you are absolutey correct when you called to place your order with one of my co-workers, they should of said something about it being Mothers day, and that ther...

#1253594
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Don't order from this company - the worst experience - ordered flowers all the way from Australia and they were NOT delivered to my friend - DISGUSTING customer service! absolutely ruined the occasion. 8pm in NYC the whole day has gone by and my friend has not even...
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1StopCares
1StopCares

O my goodness. I am so so sorry to hear that this happened. This is not how we want to run our business at all. I appreciate you bringing it to my attention. Please send me an...

1.0
I didn't like
  • Lack of communication
  • Inability to make it better
  • Lack of response from customer service
#1252043
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