1stop Florists

I ordered a bouquet for an anniversary gift. (See photo)

They delivered a MUCH cheaper/smaller little bouquet that does not even resemble the ordered bouquet.

(See photo) I contacted your helpline and they reached out to the florist to see if they can deliver the correct order. Not only is the bouquet incorrect (flower arrangement, vase, quality) but I paid extra for a fuller bouquet (18 roses). The delivered bouquet only had 12.

They contacted the florist and they agreed to deliver the correct bouquet today. They then delivered a larger version of the incorrect flower arrangement (btw they took the originally delivered bouquet with them).

(Again, see photo)

While better than the original, granted, this is not the bouquet I ordered by any means. I am confused by why I am unable to receive what I ordered. I understand that flowers are organic so they may vary in size... however I would not spend $100 on this sad, cheap bouquet and basic vase.

I ordered this 4 days ago, so if there was an issue with stock, I would have rather been informed so I could’ve made other arrangements with another flower delivery service.

At this point, it is the day of our anniversary and I am stuck. THE WORST PART is that THEY DID THIS TO me on Valentine’s Day of this year and gave me a $50 gift card as compensation for the sad bouquet delivered... So I figured due to the holiday, I could see how things could be out of stock and issues could occur... However here we are again.

This is very clearly false advertising and a full bait and switch.

I do not want another gift card as I will not be purchasing flowers from them for delivery ever again, however take a look at these photos and understand my complete and total disappointment in the quality of their business.

I sent basically this exact same message to their help email with no response. Well, I will now make sure I share this scam with everyone I come in contact with.

Flowers were supposed to be delivered to my wife's office by 5pm, for her birthday. They were not. Called customer service- provided no help or info. Promised to call back- Did not. Delivery arrived at 7pm, 1 1/2 hrs after she finished work. I called the company at 7pm, 15 minutes before i found out they were delivered- again, they had no info and offered to hsve someone call me the next day. I never received the promised email confirmation of delivery. The bouquet was pitiful. It was about 1/2 the size of the " good" version pictured. I paid $20 MORE for the "best" version- $65.

It came in the cheapest red glass vase. When I initially tried ordering , there was a glaring difference between % discount offered and the significantly lower discount given. Had to expend considerably more time getting final bill straightened out. The value of the transaction was more than $90. I could have obtained a better bouquet at my local grocery store for $20.

After all the time, aggravation, disappointment, they finally refunded my money. This was the 1st time I used this company and the last. The turned what should have been a joyous and simple event, into anything but that!

I have ordered from other online florist services at least 100 times. This is the worst overall experience i have had.